No employee is going to enjoy coming into work if they feel under-appreciated compared to employees on other teams. The…
Customer service represents your brand image, mission, and values.
You may have an idea of what your brand represents. However, your customers can’t get into your head and they’ll…
Good customer service encourages customers to remain loyal.
As said before, it’s a lot cheaper to retain an old customer than to acquire a new one. In this…
4 key principles of good customer service
As you’re growing your team, developing your training, and setting your company’s customer service philosophy, it’s good to know in…
Turn Customer Mistakes Into Unforgettable Experiences
Sometimes, it’s not the company that makes a mistake, but the customer. It happens, and even though it’s the client’s…
