No employee is going to enjoy coming into work if they feel under-appreciated compared to employees on other teams. The same goes for your customer service team. After all, 87% of employees who are happy with their jobs are willing to work…
BLOG
Customer service represents your brand image, mission, and values.
You may have an idea of what your brand represents. However, your customers can’t get into your head and they’ll make assumptions based on your social media presence, advertisements, content, and other external marketing. Your customer service team, however, is…
Good customer service encourages customers to remain loyal.
As said before, it’s a lot cheaper to retain an old customer than to acquire a new one. In this sense, the higher a customer’s lifetime value — the total revenue a company can expect a single customer to generate…
4 key principles of good customer service
As you’re growing your team, developing your training, and setting your company’s customer service philosophy, it’s good to know in general what good customer service looks like. Good customer service has four key qualities: It’s personalized, competent, convenient, and proactive….
Turn Customer Mistakes Into Unforgettable Experiences
Sometimes, it’s not the company that makes a mistake, but the customer. It happens, and even though it’s the client’s fault, that doesn’t mean you shouldn’t try to come up with a solution. It shows people how much your brand cares…
