Providing proper inbound call center services to your customers is a critical part of any customer service department. If you do not want to bear the expenses of keeping an in-house team and want to provide expert inbound call center services to your customers, Ebullient Services is the right outsourcing partner for you.
Inbound call center service is essential for the revenue generation and growth of your business. This service helps convert general inquiries into paying customers. The inbound sale is an essential part of any company’s business development strategy which includes up-selling as well as cross-selling. Equipped with years of experience handling sales processes our expert team at Octopus Tech helps boost your revenue with customized inbound call center services India and abroad.
Outbound Call Center Services are important as they allow your business to reach either its customers or its prospective customers that it is looking to convert. In order to reduce the cost of operations and to focus on their core competencies, businesses choose to outsource these services to outsourcing companies that have relevant experience and good track record for providing outbound services.
Lead generation is a method where prospective customers or clients are called by a business to inform them about their various products & services and to raise interest and awareness among those offerings.
In order to improve customer experience, businesses often need to conduct surveys to understand the behavior and changing demands of their customers. This is done through customer survey calls that are made to the existing database of customers.
Customer retention is a function of a business where customers that want to discontinue your services are called in an attempt to sway their minds into staying with the company. This type of service is needed mostly by service providers.
Email has become the chief method of communication between your customers and your business. Everything from feedback emails to queries can be the subject of these emails. Your business needs strong e-mail support services to ensure your customers get a fast response from you and are satisfied with the resolution provided.
Today’s customers want support on multiple channels. They are not just satisfied with only having a helpline number to call. They require 24/7 chat support services so that they can get any query answered or any issue resolved while they browse through your website. Check out some of the services that are covered under our Call center vertical:
1. Real-Time Assistance
2. Convert Visitors To Customers
3. Gather visitor information
4. Reduce Cart Abandonment